Delivery and returns

Product delivery

We usually ship orders within 24 hours. During sales and holidays this can take up to two days. You will see the delivery method and price at checkout. You can also collect products at ADV Store, Trakų g. 4, Vilnius.

Handing over shoes for cleaning

In Vilnius, bring your shoes to Trakų g. 4 and pay when you collect them. From other cities, order and pay on the site, then send your shoes by parcel locker. The turnaround is counted in working days from when the shoes reach the studio. Weekends and public holidays do not count.

We keep finished shoes free of charge for 5 calendar days, after which storage costs €1 per day.

Returning products

Consumers may withdraw from the contract within 14 calendar days of receiving the product, without giving a reason. Let us know by email at support@advstore.lt.

• The product must be unused, undamaged and in saleable condition.
• Return it in the original packaging, with labels and proof of purchase.
• The buyer pays for return shipping, unless the product is defective or the wrong one was sent.

We refund within 10–14 working days of receiving and checking the product, using the same payment method. If you received a defective or wrong product, we will replace it or refund the amount paid, including delivery costs.

Cancelling a cleaning order

You can cancel your order until cleaning has started. Write to support@advstore.lt and we will refund the amount paid. You can comment on the finished work within 24 hours of receiving the SMS with photos.

Dispute resolution

Seller: MB “Advandaed”, company code 306450103, Žirgų g. 18-6, 14257 Raudondvaris, Lithuania. We resolve disputes through negotiation. You may also contact the State Consumer Rights Protection Authority, vvtat.lt.